Privacy Policy

Effective Date: 25 September 2026

Arsh Nature Cure Hospital respects your privacy and is committed to protecting the personal information you provide to us through our website, online forms, advertisements, WhatsApp, telephone enquiries, appointment forms, and other communication channels.

Information We Collect

When you contact us, submit an enquiry, request an appointment, or complete one of our forms, we may collect information such as your name, mobile number, email address, age, preferred appointment details, service or treatment of interest, and information you voluntarily provide in your enquiry.

Where health-related information is requested, please provide only information necessary for your enquiry or appointment. Detailed medical assessment should be completed directly with our healthcare professionals where appropriate.

How We Use Your Information

We may use the information you provide to:

• Contact you regarding your enquiry or appointment.
• Schedule, confirm, reschedule, or follow up on appointments.
• Provide information about our naturopathy, wellness, counselling, and related services.
• Respond to questions or requests submitted by you.
• Send relevant appointment reminders and service communications.
• Improve our services and customer experience.
• Send promotional or wellness-related communications where permitted and appropriate.

Meta, WhatsApp and Online Forms

If you submit your information through a Facebook or Instagram lead form, WhatsApp, our website, or another online platform, the information you provide may be received and processed by Arsh Nature Cure Hospital for the purpose stated on the relevant form or advertisement.

Those third-party platforms may also process information according to their own privacy policies.

Sharing of Information

We do not sell your personal information.

Information may be accessible to authorized staff or service providers where reasonably necessary to manage enquiries, appointments, communications, or our digital systems. We may also disclose information when required by applicable law.

Data Security and Retention

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable operational, legal, or record-keeping requirements.

Your Choices and Requests

You may contact us if you wish to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent for promotional communications.
• Ask questions about how your information is handled.

Medical Information

Information provided through online forms or advertisements is primarily intended to facilitate enquiries and appointments. Submitting a form does not establish a diagnosis or replace consultation with a qualified healthcare professional.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable requirements. The latest version will be published on our website.

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